A Story about
Why Small Business Hates Technology.
The Climate for Small Business: Seattle, 2004
A global, media-blitzed, competitive marketplace. Your
business needs to do more with less. How? Find something, anything, to give
you an edge.
For a couple of years, technology looked
like it might be the answer. For many small companies, the dot.bomb
era was
quieter but messy. They invested in
tech infrastructure, but got more chaos than productivity .
The Reason
The wrong technology response to a problem is worse than
useless; it can get in the way of what's working. But
technology is re-writing
business standards and forcing small companies and
non-profits to change how they get things done. Technical systems are on the
radar screen, but often on a par with government compliance: something you
have to deal with, but poorly integrated with business planning, core processes and customer interactions.
The Challenge
To develop business systems that create clear business value, without
distracting staff from what they already do well.
The Solution
Leschi Consultants offers
small businesses and service organizations a flexible and affordable
resource to improve how they get things done. Not just by evaluating
problems, by planning, and by helping set goals from a sound business
perspective. And not just by helping teams communicate and work together.
And definitely not just by choosing appropriate technology and getting it to
work. We put all three of these critical elements together, and that’s why
we’re so successful at helping our clients make changes that matter.
Six Steps of a Successful Business System Intervention
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Clarification: Why is change needed, what system needs to be changed,
and what improvements are needed? |
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Requirements: How
must the new system perform to be successful? |
 |
Design: What are the
alternate approaches to reach the goal, and which is best?. |
 |
Build-out: Building and
testing the new system, off-line. |
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Launch: Training the team
and putting the new system into production. |
 |
Evaluation: Does it work as
planned and produce the intended result without creating new problems? |